Last updated: May 2nd, 2024

Otterdim operates under "Work for Hire" which means the ownership of the work we create belongs to the entity who hired and paid us for the work. That means you, the customer, own the files created for your project listed as deliverables in the Scope of Work Agreement. Please note that deliverables are provided upon payment as agreed in an Invoice and/or Scope of Work agreement.

Non-Disclosure Agreements (NDA) are welcomed and encouraged. Otterdim can provide a NDA for you and us to sign if you do not have your own.

• All Estimates, Quotes, and Invoices are in US Dollars ($).
• All transactions must be settled in US Dollars ($).
• Invoices must be paid at or before the date specified on customer invoice (typically 30 Days).
• Invoices will contain a direct secure payment website link to pay by credit card through Stripe.com. You can learn more about Stripe security features at this link: https://docs.stripe.com/security
• Customers have the ability to pay in person by credit card or cash. If using credit card, payments goes directly through the Stripe App.
• Deliverables are transfered (digitally or in-person or by mail) to the customer after the files or items have been reviewed by the customer through screenshots (design files) or photos (physical item) or in-person and the final invoice has been paid/settled.

• Customers receiving quotes also receive a Scope of Work Agreement as an email or email with PDF attachment.
• Quotes accepted by customers are converted to Invoices and require a 50% deposit to start the work.
• Paying a 50% deposit or faying in full means the customer has received, read, and agrees with the Scope of Work Agreement for the project.
• Estimates/Quotes are based on the current prices of materials and labor and are valid for 30 days, with exception of the following:
• Estimates/Quotes are subject to amendment to meet any rise in such costs or a change in Scope of Work agreement as attached to or listed on the Estimate/Quote/Invoice.
• Invoices will contain a direct secure payment link to Stripe.com.
• Fees must be paid at or before the date specified on customer invoice.

• Scope of Work (Agreement/Contract) "SoWA": Agreement/Contract outlining the work to be done for the customer by the company by a certain or multiple dates and its associated costs to be paid by customer with corresponding due dates for payment.
  
  A Scope of Work Agreement may use the following terminology listed below:
• Customer-provided Design: Polygonal or CAD file(s) provided by the customer to the company, prior to any changes made by the company.
• Customer-provided Reference Data: Any material, digital or otherwise, provided by the customer or required from the customer needed to complete the SoWA.
• Print-ready Design: 3D CAD or Polygonal Design file prepared for 3D printing without further needed design alterations, regardless of original source material (3D CAD, 2D CAD, Polygonal, Customer-provided Design Reference Data, etc..).
• CAD Design/File: Parametric Computer-Aided Design in three dimensions (3D). Files delivered in STEP format unless specified in SoWA.
• CAD Drawing: A Computer-Aided Design in two dimensions (2D) that can be viewed on a computer with the appropriate software or printed on paper. A CAD Drawing may be prepared from a 3D CAD Design/file. CAD Drawings delivered in PDF format unless specified in SoWA.
• Polygonal File/Design: Non-parametric design/model using polygons. Commonly known as mesh, meshes or polygonal mesh. Files delivers in STL format unless specified in SoWA.
• Deliverables: CAD Files, CAD Drawings, Polygonal Files, or any other design listed as deliverables in SoWA. 3D Prints or manufactured prototypes listed as a deliverable in SoWA. Any other deliverable as listed in SoWA.

• Deliverables are evaluated by customer as part of the Scope of Work agreement before final payment and delivery to the customer.
• Requests for refunds or returns will be evaluated against the Scope of Work Agreement and how the received deliverables deviate from the completed SoWA review done by the customer with the company, described above in the Account Information and Payments section, before deliverables were transfered to the client.
• Disputes can be made by using the contact information listed at end of this Terms and Conditions or the bottom of the page.

The customer or the company reserve the right to terminate the SoWA. Terms for case specific termination will differ by project and will be listed in the SoWA

Upon termination:

• The company will provide the customer with all work in progress up to the termination date.
• The customer will provide payment for work done beyond the 50% deposit for the project. The initial 50% down payment is non-refundable.

Our privacy policy is available at this page: https://otterdim.com/privacy/

Should you have any questions about our Terms and Conditions, please call (404) 919-0960 or email us at support@otterdim.com or contact us by mail at 1441 Woodmont Ln NW #977, Atlanta, GA, 30318, United States.